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COVID-19: An Update from our Directors

In an update to a previous post published by our company directors, Dan and Charles have written the following letter, after recent developments to the global coronavirus pandemic.

Dear friends,

The current circumstances, brought about by the COVID-19 Pandemic, are unprecedented in our lifetimes. We have seen changes to our daily lives that even three months ago would have been unimaginable. As a small, specialist tour operator our world has been turned upside down; our success down the years has been built on organising challenging travel to all sorts of places around the world and promoting these opportunities. Now, we are being asked to stay safe and only travel in exceptional circumstances. Whilst no-one is quite sure how long the current restrictions will stay in place, we know that there is a great deal of uncertainty regarding when we will all be able to travel again.

We believe that these restrictions are not forever, and for those of you who are due to travel in June and afterwards, we are planning to run your trips as scheduled. Our team of dedicated staff are working very hard behind the scenes on contingency plans, making alternative arrangements should we have to postpone trips.

At this difficult time we would like to ask that all our customers bear with us whilst we adapt to the difficult circumstances in which all niche tour operators find themselves. We’re having to adjust the hours that we can deal with telephone enquiries, to allow our team to deal with the very high volume of enquiries we’re receiving via email. Similarly. If you do enquire via email you may find that it takes us a little longer than usual to respond, so please be patient.

We are of course continuing to monitor the situation and we will continue to post updates on our website. We’d encourage you to check our website regularly as many of your questions will be answered there - if you can’t find the information that you’re looking for then of course you can reach-out via the usual support email address.

On behalf of all our staff, our ground partners and our other stakeholders we would like to thank you for your continued support and your patience and understanding in these times.

Stay safe,

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